Enabling or Disabling Support File Attachments for Upload

Added 6 years ago | 1393 Views
To Enable or Disable File Attachments 1. Go to >> Settings > Global Configuration 2. Click on  the Support Tab. 3. Set Enable support file uploads, to allow your users…

Answering Support Tickets

Added 6 years ago | 1384 Views
To answer Support Tickets, go to Support >> Support  tickets.   There are 6 columns: ID -  ticket number, for referral purposes status   - open or closed  date      subject       priority …

Creating Helpdesk Categories

Added 6 years ago | 1265 Views
To add a new Helpdesk Ticket Category. 1. Go to >> Support > Support Categories 2. Click Add support category. 3. Enter Category Name. 4. Click submit.

How to Assign Helpdesk Tickets to Admins

Added 6 years ago | 1228 Views
To assign you support ticket to a particular Administrator. 1. Go to your JEM Admin page's >> Support > Support Tickets 2. On the ticket list, choose the ticket you…

Enabling Support File Attachments

Added 6 years ago | 1191 Views
If you want to enable file uploads for support tickets, you can do so. Click on Settings > Global Configuration > Support Set the following options: Enable Support File Uploads…

Adding Support Categories

Added 6 years ago | 1187 Views
To add a Support Category, go to Support >> Manage Categories.   There are four columns ID   - category ID number     support categories - type of support tickets  -…

Viewing Tickets for certain Helpdesk Categories

Added 6 years ago | 1169 Views
To View Open Helpdesk Tickets 1. Go to >> Support > Support Tickets 2. On the right side, under Manage Support Tickets, click Ticket Category from the dropdown menu. This…

Enabling the Help Desk

Added 6 years ago | 1152 Views
To Enable the Help Desk system 1. Go to >> Settings  > Global Configuration > Support Tab 2. Set help desk support system, choose enable 3. Click Submit.

Auto Closing Helpdesk Tickets after X number of days

Added 6 years ago | 1124 Views
To set Autoclose on Helpdesk Tickets:     1. Go to >> Settings  > Global Configuration > Support Tab2. Enable Auto Close Tickets 3. Set auto close tickets interval, enter…

Viewing Closed Helpdesk Tickets

Added 6 years ago | 1069 Views
To View Closed Helpdesk Tickets 1. Go to >> Support > Support Tickets 2. On the right-most side, under Manage Support Tickets, click Show Closed Tickets from the dropdown menu.…

Viewing Open Helpdesk Tickets

Added 6 years ago | 1003 Views
To View Open Helpdesk Tickets1. Go to >> Support -> Support Tickets2. On the right-most side, under Manage Support Tickets, click Show Open Tickets from the dropdown menu.This will filter…

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