home / eCommerce Software / help desk features

Major Features

" We've been marketing online since 2001 and have used a variety of desktop and web-based solutions to build a website and business. We had been trying to find a solution that would incorporate everything we need, member lists, affiliate tracking, shopping cart, content creation, etc. and we were having to… "


Built-In Help Desk and FAQ Modules

Provide Online Support To Your Customers with JEM’s Built-In Help Desk

With JEM’s built-in help desk and ticketing system, you can provide your customers with  fast and efficient online support right in your members area. Create Unlimited Support Categories and Assign Tickets to different support personnel automatically. Read More...

Send Help Desk Alerts Automatically

The help desk system automatically sends email alerts to admins when a user submits or responds to a ticket. Alternatively, users get an email alert whenever an admin responds to their issue. Read More...

Create Frequently Asked Questions (FAQs)

Setup your own FAQs section that your customers can view for the most frequently asked questions on your site.  By doing so, you can alleviate redundant or multiple questions that many of your users ask all the time. Read More...

Want More Features? View the Complete Shopping Cart Feature List

LATEST NEWS

Scanned and Verified

Security Verified
Certified Seal
Privacy Verified Seal
Business Verified Seal
LiveZilla Live Chat Software